Customer Success, Technical Manager (Remote in Colorado)

    • Job Tracking ID: 85461-312587
    • Job Location: Denver, CO
    • Job Level: Any
    • Level of Education: BA/BS
    • Job Type: Full-Time/Regular
    • Date Updated: 11/24/2020
    • Years of Experience: 5 - 7 Years
    • Starting Date: ASAP
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Job Description

Is working for a company on the cutting-edge Cyber-security, Artificial Intelligence, Machine Learning, and Big Data Analytics seem exciting to you?  Do you want to work at a company where you can make a huge difference? If you are someone that wants to grow and learn new things while managing Enterprise level accounts and building strong relationships with customers in a fast-paced environment, then you may be the perfect candidate!

Security On-Demand (SOD) is the leading innovator in the industry for threat Management, Detection, and Response (MDR).  Founded in 2001, SOD, is an industry pioneer and recognized innovator within the managed security industry and has been recognized throughout the years for its industry thought leadership, services innovation, and technology leadership. Our company’s mission is to relentlessly protect our clients against cyber-security threats with trailblazing technology and a thriving team to achieve operational excellence, trusted partnerships, and exceptional service.

As a Customer Success, Technical Manager, you will be a key contributor as you work with team members to learn and implement the latest technology and spearhead initiatives to improve operational efficiencies. You will also have many opportunities to grow your knowledge and hone your technical skills as you work with customers to help them achieve their security goals and overcome technical challenges. There are even career opportunities to grow your career into a cyber-security position.

At Security On-Demand, we work hard and play hard. We believe in a work-life balance as well.  Pre-COVID, the team would enjoy our monthly sponsored social events and service opportunities that develop camaraderie and teamwork. Activities and events range from volunteering at the local food bank, family bowling night, Escape Rooms, Holiday parties, office potlucks, San Diego Padres Games, and informal get-togethers. 

Visit our career page for more information on our comprehensive benefit offerings including company ownership through Incentive Stock Options.


*This position is 100% remote in the State of Colorado.

Experience and Skills

An excellent background for this role would include moderate to high-level expertise in the areas of:

  • Managing assigned customer accounts and training customers on Portal features and functions.
  • Synthesizing complex technical information and communicate to all levels of the organization to resolve complex projects.
  • Helping customers improve their service's maturity through regular service reviews, scope coverage, and tuning assessments.
  • Managing multiple stakeholders and taking ownership of identified improvements required to assure customer satisfaction.
  • Troubleshooting technical issues for customers related to networking, routers, IDS, IPS, firewalls, load balancers, aggregators, TCP & UDP communication, and or cloud implementations.

*This is a non-sales and non-commission role. 

Job Benefits

We offer opportunities for promotion, training, and a long-term career path for highly motivated individuals. For our regular employees we offer the following benefits:

  • Medical insurance HMO, PPO, and HDHP with HSA
  • Dental insurance HMO and PPO
  • Vision 
  • Employer-paid Life insurance & AD&D
  • 401(K) with Employer match
  • Employee stock option program
  • Employee assistance program (E.A.P.)
  • Paid time off to volunteer and do community service 
  • Social events sponsored by the company
  • Generous PTO package and more!
  • Amazing co-workers who are passionate about their work and care about the company


U. S. citizenship is required. 

Security On-Demand is an Equal Employment Opportunity Employer.

Due to the nature of the data we handle, a comprehensive background check is required for this position.


If this sounds like the perfect opportunity for you, click on Apply Now, and tell us about some of the most significant accomplishments you’ve had in your career.